If you have an existing CKYC ID (Central Know-Your-Customer) which was created before 2016, there might be a mismatch of details on the record
Or The CKYC system might be experiencing temporary issues.

Here's what you can do:

When we prompt you to do so, sign up by sharing your 12-digit-Aadhaar card.
Enter the OTP sent to your Aadhaar-linked phone number.

Pro Tip: Please make sure the PAN card used during CKYC check is a valid, individual PAN card.

related faq’s

My PAN card is not being accepted

Can anyone open a Fi account without a PAN card?

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Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.

Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.

Fi itself is not a bank and doesn’t hold or claim to have a banking license.

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